Complaints Procedure

The Dental Team at Warsash Dental Practice is regulated by The GDC (General Dental Council).

The Council requires us to:

• Put patients’ interests first
• Communicate effectively with patients
• Obtain patients’ valid consent
• Maintain and protect patients’ information
• Work with colleagues in a way that is in the patients’ best interests
• Maintain, develop, and work within our professional knowledge and skills
• Raise concerns if patients are at risk
• Make sure our personal behaviour maintains patients’ confidence in the dental profession

Warsash Dental Practice operates a complaints process which aims to resolve any issues or concerns.

Issues, concerns, complaints, or plaudits should be addressed to your dentist, or to the Complaints Manager:
tel 01489 573 207, or e-mail practice@warsashdental.co.uk

We aim to acknowledge any such concern within two working days and to respond fully within ten working days. If we cannot meet these timescales, we will let you know promptly. In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:

For Private Patients:
Dental Complaints Service
tel 08456 120 540
e-mail: info@dentalcomplaints.org.uk

For NHS Patients:
NHS England
tel0300 311 2233
e-mail: England.contactus@nhs.uk

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